Delivery At Site • Commercial Terms

Refund & Cancellation Policy

At Delivery At Site, we understand that commercial construction, architectural fit-outs, and MEP projects operate on tight schedules and dynamic site realities. This policy clearly outlines our cancellation procedures, return verification protocols, and commercial refund timelines with complete clarity and GST compliance.

Pre-Dispatch Cancellation

100% full refund on standard stocked materials cancelled prior to warehouse picking or vehicle loading at our distribution hub.

Transit Damage Protection

Any transit damages endorsed on the physical Delivery Challan upon arrival are replaced promptly or credited without hassle.

Official GST Credit Notes

All approved refunds and adjustments are issued with legal GST Credit Notes for seamless Input Tax Credit (ITC) reconciliation.

Order Cancellation Guidelines

Guidelines governing wholesale purchase orders before and after vehicle dispatch.

Before Dispatch • 100% Refund

You may cancel standard catalog materials without any cancellation fees before the transport vehicle is loaded and the e-Way bill is generated. A full 100% refund is initiated immediately.

After Dispatch • In-Transit Requests

If an order is cancelled while the transport truck is already in transit to your site, two-way freight charges and statutory handling fees will be deducted from the refundable amount.

Custom & Cut Materials • Non-Cancellable

Custom-cut electrical cables (e.g., custom metres of heavy armoured power cables), machine-tinted paints, and special non-stock order indent items cannot be cancelled once processed.

How to Request Cancellation

To request an order cancellation, call our B2B Support Desk or email orders@deliveryatsite.com with your Order ID, firm name, and dispatch status before vehicle departure.

On-Site Inspection & Acceptance Protocol

Mandatory commercial handover guidelines when unloading materials at your construction or fit-out site.

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Mandatory Verification Before Unloading: Your authorized site engineer, supervisor, or receiving foreman must physically inspect the truck condition, seal integrity, and outward packaging before signing the Delivery Challan (POD).

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Endorsement on Delivery Challan (POD): In the rare event of transit damage, torn packaging, or quantity discrepancies, the site supervisor must clearly note the exact damaged quantity on both copies of the physical Delivery Challan before the driver leaves.

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24-Hour Notice Window: Photographic evidence of damaged or defective items along with the endorsed Delivery Challan copy must be shared via WhatsApp support or email within 24 hours of arrival for instant claim processing.

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Resolution Options: For all verified transit damages, Delivery At Site offers you the choice of: (a) Free replacement dispatch on the next scheduled delivery truck, or (b) Immediate GST Credit Note adjustment against your account ledger.

Material Category Return Eligibility

Specific return conditions applicable across our 8 core B2B supply verticals.

Cement, Sand, Aggregates & AAC Blocks

Moisture-sensitive bagged commodities (UltraTech cement, Neru, M100 Sand) are non-returnable once safely unloaded at the site due to weather exposure risks. AAC Blocks breakage up to 3% is standard transit allowance in accordance with IS building trade norms.

Electrical Wires, Cables & Conduits

Standard uncut Polycab wire coils (90m, 180m, 300m) in intact factory packaging and undamaged holographic seals may be returned within 7 days. Cut-to-length armoured cables are strictly non-returnable.

False Ceiling Sheets & GI Profiles

Saint-Gobain Gypsum sheets and GI metal channels are eligible for claim only if transit edge-chipping, moisture-damage, or bend deformities are recorded at the time of truck arrival before stacking on site.

Hardware, Power Tools & Sanitaryware

Hettich drawer runners, Sensys hinges, Jaquar faucets, and Bosch power tools must be in original, uninstalled condition with complete manufacturer packaging, manuals, and accessories to be eligible for exchange.

Refund Methods & Commercial Timelines

Transparent return of funds via original commercial banking channels.

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B2B Bank Transfers (NEFT / RTGS / IMPS): Refunds for orders paid via direct bank transfer will be credited back exclusively to the registered business bank account of the ordering company within 3 to 5 commercial banking days.

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Corporate Credit & Trade Accounts: For contractors and builder firms operating on approved credit terms or trade credit ledgers, approved refunds are instantly credited to your commercial account balance for future procurement.

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Zero Processing Deductions: We charge zero administrative or processing fees on valid warranty claims, supplier out-of-stock cancellations, or verified transit damage refunds.

GST Credit Notes & ITC Compliance

Strict conformity with Indian Goods and Services Tax regulations.

Section 34 GST Credit Note

Every refund, price adjustment, or returned goods transaction is accompanied by a formal GST Credit Note referencing your original B2B Tax Invoice number, HSN codes, and taxable values.

GSTR-1 & GSTR-2B Auto-Reconciliation

Credit Notes are filed in our monthly GSTR-1 returns, ensuring your accounting department can effortlessly balance Input Tax Credit (ITC) without any discrepancies or tax audits.

Commercial Help & Dispute Desk

Dedicated B2B account managers ready to assist with returns, dispatches, and refund status.

Accounts & Refunds Desk

Email: billing@deliveryatsite.com

Response within 4 business hours

Site Dispatch & Transit Helpline

Phone: +91 98765 43210

Mon – Sat • 8:00 AM – 7:00 PM

Delivery At Site • Project Logistics & Transport

Shipping & Delivery Policy

At Delivery At Site, our core business model is engineered around supplying wholesale building materials, interior finishes, and MEP hardware directly to active construction sites, commercial fit-outs, and builder projects. This policy explains our dispatch models, delivery timeframes, site access requirements, and unloading guidelines.

Direct-to-Site Dispatch

Direct transport from verified manufacturer plants and wholesale hubs directly to your project plot, cutting multi-handling damages.

Mandatory e-Way Bills

100% compliant commercial transit with valid GST e-Way bills and electronic delivery challans generated prior to vehicle movement.

Driver & Site Coordination

Real-time vehicle driver contact sharing and live WhatsApp coordination with your on-site supervisor for zero gate delays.

Fulfillment Model & Delivery Coverage

How materials move from manufacturing lines and central warehouses to your active construction site.

Just-in-Time (JIT) Dropship Logistics

To deliver certified, fresh-batch materials at wholesale prices without middleman markups, materials are dispatched directly from primary manufacturing facilities or authorized regional stock points to your site.

Geographical Delivery Coverage

We service active commercial, industrial, and residential construction sites across all major municipal corporations, urban development zones, and developing industrial corridors. Remote sites can be serviced via dedicated full truckloads (FTL).

Delivery Timelines & Dispatch Schedules

Estimated transit turnarounds categorized by material type and order volume.

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Standard Stock Materials (24 to 48 Hours): Standard Polycab house wires, conduits, Hettich channels, drywall screws, POP bags, and Birla White wall putty are typically dispatched within 24 hours of PO confirmation for next-day site delivery.

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Heavy Structural Materials • Cement & AAC Blocks (24 to 72 Hours): Full-truckload (FTL) orders of UltraTech cement (200+ bags), Siphorex AAC blocks, and sand are scheduled in coordination with site casting schedules to avoid on-site storage weathering.

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Specialized MEP, Cables & Architectural Indents (3 to 5 Business Days): Custom-drum heavy armoured power cables (3C/4C 16sqmm+), specialized Laticrete epoxy systems, and project-specific sanitaryware are dispatched directly from primary manufacturer depots.

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Emergency & Same-Day Dispatch: Subject to transport availability and local warehouse stock, priority dispatches can be arranged for ongoing site emergencies upon request to your account manager.

Project Site Access & Transport Fleet

Ensuring adequate access roads and adherence to municipal traffic guidelines for heavy commercial vehicles.

Transport Vehicle Categories

Depending on order weight and volume, dispatches are assigned to: (a) Small Commercial Vehicles (Tata Ace / Bolero Pickup • up to 1.5 MT), (b) Medium Commercial Vehicles (Tata 407 / Eicher • up to 4.5 MT), or (c) Heavy Commercial Trucks (10/12-Wheelers • up to 25 MT).

Municipal "No-Entry" Restrictions

Heavy commercial transport is subject to local municipal traffic restrictions (typically 8:00 AM – 12:00 PM and 5:00 PM – 9:00 PM). Dispatches for urban city zones are scheduled for non-restricted daytime or night windows accordingly.

Site Road Clearance & Turning Radius

The contractor/buyer is responsible for verifying that access roads to the site have adequate width, no overhead high-tension line obstructions below 14 feet, and sufficient turning radius for the dispatched vehicle size.

Inaccessible Sites & Re-routing

If a delivery vehicle cannot reach the exact plot due to narrow alleys, unpaved muddy roads, or gate closures, the driver will deliver to the nearest motorable access point as coordinated with your site supervisor.

Unloading Protocols & Free Detention Window

Standard commercial unloading responsibilities and detention charge parameters.

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Standard Delivery • Curbside Unloading: Our wholesale transport rates cover vehicular delivery to your site entrance (curbside/ground level). Unloading labour, site stacking, and vertical shifting (e.g., carrying cement bags or tiles to upper floors) are the responsibility of the project contractor unless pre-booked as an optional unloading service.

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Crane & Mechanical Unloading for Heavy Materials: Consignments of Siphorex AAC blocks (pallets) or heavy steel rebars require contractor-arranged mechanical hydra cranes or adequate site manual labour at the time of arrival to ensure fast unloading.

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Free Detention Time (2 Hours): Every transport vehicle includes 2 hours of complimentary unloading time upon arrival at your site gate.

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Demurrage / Detention Charges: If a vehicle is held beyond the 2-hour free window due to site unpreparedness, lack of labour, or gate lockouts, standard commercial detention charges (₹300 – ₹600 per additional hour depending on truck tonnage) will apply.

Proof of Delivery (POD) & Documentation

Commercial paperwork accompanying every consignment for tax and inventory verification.

Delivery Challan & Official Stamp

Every consignment arrives with two physical copies of the Delivery Challan specifying material SKUs, bundle counts, and weights. Your authorized receiving person must sign and stamp one copy for the driver to return as valid POD.

Digital Invoicing & WhatsApp POD

Simultaneously, the digital GST Tax Invoice and countersigned copy of the Delivery Challan are archived into your customer account portal and sent via WhatsApp to your procurement head.

Transport Support & Dispatch Helpline

Get in touch with our active fleet managers for truck tracking and gate coordination.

Central Dispatch Desk

Email: dispatch@deliveryatsite.com

e-Way bills • Fleet schedules • POD copies

Live Fleet Coordination Line

Phone: +91 98765 43210

Direct Driver & Gate Coordination